Task 1. Work in pairs. Act out the dialogue and then answer the question: What service is the customer using in the dialogue? (Làm việc theo cặp. Diễn kịch theo bài đối thoại và sau đó trả lời câu hỏi ở  bài đối thoại khách hàng sử dụng dịch vụ gì?)

A: Excuse me!

B: Yes? What can I do for you, sir?

A: Could you help me to send this document to ray office by fax?

B: Certainly. What's the fax number, please?

A: It’s 04.7223898.

B: OK. I’m sending it now.

A: Thank you. Oh. How much is that?

B: It’s five thousand dongs. You can see the rates on the table.

A: Yeah. I see. Here you are. Thank you.

B: You’re welcome.

Answer

What service is the customer using in the dialogue?

→ The service the customer is using is the fax service.