I. Listening

Click tại đây để nghe:

TAPESCRIPT

R: Good morning. Father & Son Ltd. for Sales press one. For Account press two. For enquirees, please hold.

Dona: Father & Son Company, thank you for calling. This is Donna speaking. How can I help you?

Georgia: Hello, my name is Georgia King. I'd like to speak to Jon Barnes, please. Dona: Sorry. What name is that?

Georgia: It's Georgia King speaking.

Dona: Oh. I'm afraid Mr. Barnes isn't here at the moment. Can I take a message? Georgia: Well. I'm returning his call. He left me a message to call him.

Dona: OK. Can you hold on, please... The line's busy ai the moment. Can you call Mr. Barnes back later?

Georsia: I'm... Can I leave a mcssage please?

Dona: Oh. just a minute. I'll pm you through to one of his colleagues...

Listen to the conversation and put these telephone expressions in the order you hear from 1 - 11. Number 1 has been done as an example. ( Nghe cuộc hội thoại và đặt các câu hội thoại qua điện thoại theo thứ tự bạn nghe được từ 1-11. Số 1 đã được làm sẵn cho bạn. )

□ a. Can I leave a message please?

□ b. This is Donna speaking.

□ c. The line’s busy at the moment.

□ d. I'm afraid Mr. Barnes isn't here at the moment.

□ e. I’d like to speak to Jon Barnes, please.

□ f. It's Georgia King speaking.

□ g. Father & Son Ltd., good morning. For Sales, press one. For Account, press two. For enquiries, please hold.

□ h. I’m returning his call.

□ i. I'll put you through to one of his colleagues,

□ j. Can I take a message?

□ k. Hold on, please...

Answer

1. g              2. b            3. e                4. f

5. d              6. j             7. h                8. k

9. c              10. a           11. i